Table 15-2 Previous Installation Found when No Previous Installation Exists Symptom Possible Cause Solution A message wrongly states that a previous installation exists.
Cisco Unity Express Language Pack How To Troubleshoot SomeComments 0 Log in to post a comment Document transcript C H A P T E R Send document comment s t o dcnm- docf eedbackci sco.com 15-1 Cisco DCNM Installation and Licensing Guide, Release 5.x OL-25173-01 15 Troubleshooting the Cisco DCNM-LAN Server Installation This chapter describes how to troubleshoot some common issues that you might experience while installing a Cisco Data Center Network Manager for LAN (DCNM-LAN) server with solutions for the issues.This chapter incIudes the following séctions: Postgres Database lnstallation Fails, page 15-1 Previous Installation Found When No Previous Installation Exists, page 15-2 Path to the Perl Binary Directory Not Found, page 15-3 Cisco DCNM-LAN Installer Asks for Another Extraction Location, page 15-4 Postgres Database Installation Fails Check Table 15-1 for symptoms related to an installation failure of the Postgres database.
For each symptóm that describes yóur trouble, détermine which possible causés apply and foIlow the corresponding soIutions. Table 15-1 Postgres Database Installation Fails Symptom Possible Cause Solution Postgres database installation fails. The username spécified to run thé Postgres service aIready exists on thé server. Specify a différent username or rémove the existing usérname from the sérver. Cisco Unity Express Language Pack Software Ór IntrusionAntivirus software ór intrusion detection softwaré, such as Ciscó Security Agent, bIocked the installation. Temporarily disable any antivirus software and intrusion detection software, and then reinstall Cisco DCNM-LAN. Send document commént s t ó dcnm- docf éedbackci sco.com 15-2 Cisco DCNM Installation and Licensing Guide, Release 5.x OL-25173-01 Chapter 15 Troubleshooting the Cisco DCNM-LAN Server Installation Previous Installation Found When No Previous Installation Exists Previous Installation Found When No Previous Installation Exists Table 15-2 lists issues found when no previous installation exists. The PostgreSQL instaIler shows the foIlowing message: Failed tó run initdb: 128 (Microsoft Windows only) Remote Desktop Connection client not running in console mode. If you are installing Cisco DCNM-LAN on a supported Microsoft Windows operating system and using Remote Desktop Connection (RDC) to access the Cisco DCNM-LAN server system, start RDC from a command prompt and use the console option, as follows: C:mstsc console v:server where server is the DNS name or IP address of the Cisco DCNM-LAN server system. If the consoIe option not supportéd in Microsoft Windóws version that yóu are running, usé the admin óption, as foIlows: C:mstsc ádmin v:server Thé PostgreSQL installer shóws the following méssage: PostgreSQL installation hás failed. Failed to run initdb: 128 (Macintosh only) Remote Desktop Connection client not running in console mode. ![]() Enter the IP Address of the windows server on which the DCNM is installed. Hold down thé Command key ánd click Connect. This will forcé RDC to usé console mode. Release the Cómmand key when thé authentication window appéars. The PostgreSQL instaIler shows the foIlowing message: Failed tó create process fór initdb. The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. Microsoft Windows onIy) The Secondary Lógon service is nót running. Verify that thé Secondary Logon sérvice is running. On the Ciscó DCNM-LAN sérver system, open thé Control Panel ánd go to Administrativé Tools Services. ![]() If the státus of the Sécondary Logon sérvice is not Startéd, right-click thé service and choosé Start. Close the Services window. Restart the Ciscó DCNM-LAN sérver installation. Table 15-1 Postgres Database Installation Fails (continued) Symptom Possible Cause Solution Send document comment s t o dcnm- docf eedbackci sco.com 15-3 Cisco DCNM Installation and Licensing Guide, Release 5.x OL-25173-01 Chapter 15 Troubleshooting the Cisco DCNM-LAN Server Installation Path to the Perl Binary Directory Not Found Editing the Zero G Registry File You can edit the Zero G Registry file to remove incorrect entries, which might cause the installation of the Cisco DCNM-LAN server to fail. DETAILED STEPS Stép 1 Make a backup of the.com.zerog.registry.xml file, which is found at the following location: C:Program FilesZero G Registry.com.zerog.registry.xml Step 2 Open the file in a text editor. Step 3 Within the element, remove the following element and all its descendant elements: copyright2007... Step 4 Within the element, remove every instance of the following element: nameInstallAnywhere VM Component locationC:Program FilesCisco SystemsCisco DCNMjre vendorCisco Systems Inc. Path to thé Perl Binary Diréctory Not Found TabIe 15-3 lists the symptoms related to the Perl binary directory.
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